December 10, 2015

Voice Primer

The Voice Primer provides an introduction to voice on a data network, known as Voice over Internet Protocol (VoIP). Instructors who would like to include basic voice content into their classes can use the primer as a supplement to the CCNA Routing and Switching curriculum..


Certification is awarded by Cisco and is globally recognized.

What you’ll learn

Become certified in:

  • Define common voice terms and concepts including POTS line, digital trunks, PBX systems, and VoIP gateways
  • Describe some key advantages of a VoIP system over a traditional PBX system
  • Describe the purpose and nature of fundamental VoIP technologies including common call signaling protocols (such as SIP, SCCP, MGCP) and codecs (such as G.711, G.729, GSM)
  • Explain the importance of quality of service (QoS) in a voice network
  • Apply their VoIP knowledge to configure and connect a basic VoIP-to-VoIP network with multiple endpoints, basic dial plan manipulation, and CME router-based call processing.
  • Voice Primer Datasheet

Course structure

Total Units: 11
  • 1. Understanding Traditional Telephony
  • 2. Introducing Analog Circuits
  • 3. Introducing Digital Circuits
  • 4. Understanding Packetization
  • 5. Introducing VoIP Signaling Protocols
  • 6. Preparing the Network to Support Voice
  • 7. Introducing Cisco Unified Communications Manager Express (CME)
  • 8. Global Telephony Commands
  • 9. Defining Ephone-dn and Ephone
  • 10. Configuring CME to Support Endpoints
  • 11. Dial Peers and Destination Patterns
  •  Get more information

    If you would like to find out more about this course or get some advice, we have consultants available to assist you.

    Our consultants can:

    • Answer any questions you may have about the course.
    • Give you information about the industry and possible job outcomes.
    • Help you work out whether this the right course for you to get the job you want.

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    How to enrol

    Ready to start the course? Get in touch via this form and a Learning Consultant will give you a call or send you an email.

    We will:

    • Discuss study and payment options with you.
    • Assist with the enrolment process and save you time.
    • Give you information on start dates and study materials.

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    • None, CCENT-level experience preferable