December 10, 2015

Collaboration Primer

Collaboration Primer introduces enterprise collaboration with reference to the underlying delineating technologies in messaging, voice and video technologies. It provides an understanding of the journey that telephony has taken, progressively from initial implementation of voice on telephone wires, to the addition of the Internet Protocol, through to the use and integration of video technologies.


Certification is awarded by Cisco and is globally recognized.

What you’ll learn

The aim of the course is to equip participants with the skills and knowledge to appreciate and apply various technological concepts which constitute collaboration technologies at the enterprise level. At the end of the course, using the skills and knowledge acquired, participants should be able to implement a configuration which would be representative of certain basic components found in a typical enterprise messaging and collaboration network architecture.

Course structure

  • Topic 1 – Overview of Collaboration Technologies
  • Topic 2 – PSTN
  • Topic 3 – Introduction to VoIP
  • Topic 4 – Voice & PCM
  • Topic 5 – Vocoder & RTP
  • Topic 6 – VoIP Peripherals
  • Topic 7 – Call Manager Express
  • Topic 8 – Dial Plan
  • Topic 9 – VoIP Signalling Protocols
  • Topic 10 – QoS
  • Topic 11 – Call Manager & Call Restriction
  • Topic 12 – Cisco Unified Communications Manager Architecture
  • Topic 13 – Administrator and End-user Interfaces in CUCM
  • Topic 14 – Managing Endpoints and End Users in CUCM
  • Topic 15 – Understanding CUCM Dial-Plan Elements and Interactions
  • Topic 16 – Enabling Telephony Features with CUCM
  • Topic 17 – Enterprise Software Solutions
  • Topic 18 – Mobile Applications
  • Topic 19 – Jabber SDK
  • Topic 20 – Telepresence
  •  Get more information

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    • Give you information about the industry and possible job outcomes.
    • Help you work out whether this the right course for you to get the job you want.

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    How to enrol

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    • Preferable CCNA